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Privacy Policy

Privacy Policy for Angel Mobility Ltd

Last updated: 14 October 2025

Welcome to Angel Mobility Ltd (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:

  • What data we collect

  • Why and how we use it

  • With whom we share it

  • Your rights in relation to your data

  • How we secure it

  • How long we keep it

By using our website https://angelmobility.co.uk/ (the “Site”) or interacting with us (e.g., placing orders, contacting us), you agree to the practices described in this Policy.

1. Who we are / Controller

We are the data controller for the personal data collected via our Site and in relation to our services. Below are our details:

  • Name: Angel Mobility Ltd

  • Company number: 12159046

  • Registered office: Southfield Business Park, 5 Christy Court, Christy Close, Laindon, Essex, SS15 6TL

  • Contact email: hello@angelmobility.co.uk

  • Telephone: 01268 545286

If you have questions about this policy or wish to contact us about your data, please use the above contact details.

2. What personal data we collect

We may collect and process the following types of personal data about you, depending on how you interact with us:

2.1 Data you provide directly

  • Name

  • Email address

  • Telephone number

  • Postal / delivery address

  • Billing address

  • Payment information (e.g. parts of credit/debit card details) — note: full card data may be handled by a payment processor

  • Details of your order (products purchased, dates, quantities)

  • Communications you send us (e-mails, messages, reviews, support queries)

  • Marketing preferences (if you opt in)

2.2 Data collected automatically / via the Site

  • IP address

  • Device type, browser and operating system

  • Website usage data (pages visited, time spent, referral source, clicks)

  • Cookies, pixel tags, tracking technologies (see our Cookie Policy or section below)

2.3 Other data

  • If you contact us, we may store copies of your correspondence

  • If required by law or to protect our legal rights, we may collect additional information

3. How and why we use your data (Purposes & Legal Basis)

Under UK GDPR / Data Protection Act 2018, we must have a lawful basis for processing your personal data. Below are the main purposes and bases:

Purpose Legal basis Additional notes
To process and fulfil your orders, deliver goods, communicate order status Performance of a contract Without this data we cannot deliver the goods / services you order
To manage your account, verify identity Performance of a contract / legitimate interest E.g. to prevent fraud and ensure security
To communicate with you (e.g. emails, notifications) Performance of a contract / legitimate interest / consent Marketing communications will only be sent if you consent
To send you promotional offers, newsletters Consent You may withdraw consent at any time
To operate, maintain, improve the Site and services Legitimate interest E.g. analytics, debugging, user experience improvements
To comply with legal obligations Legal obligation E.g. tax, accounting, statutory record-keeping
To prevent fraud and misuse Legitimate interest Protecting our business and our customers

If we ever rely on legitimate interests as a basis, we will ensure that those interests are balanced against your rights and freedoms, and we document that assessment.

4. Sharing and disclosure of personal data

We may share your personal data with:

  • Service providers / processors (e.g. logistics partners, payment processors, IT / hosting providers) strictly under contract to limit use and require security

  • Affiliated companies or subsidiaries (if applicable)

  • Legal or regulatory authorities when required by law, court order, or to protect our rights

  • Professional advisors (e.g. lawyers, auditors) as required

  • Third-party marketing or analytics providers (with your consent)

We will not sell your personal data to third parties.

If we transfer personal data outside the UK / EEA, we will ensure appropriate safeguards (such as standard contractual clauses) are in place.

5. Cookies, tracking & third-party technologies

Our Site uses cookies and similar tracking technologies to:

  • Make the site function properly (necessary cookies)

  • Analyse site usage and improve performance (analytics cookies)

  • Enable marketing, retargeting, and advertising (marketing cookies / pixels)

When you first visit our Site, we will provide you with a cookie consent banner / mechanism so you can accept or reject non-essential cookies. You can change your preferences in the settings or via your browser at any time.

We may use third-party analytics (e.g. Google Analytics), advertising networks, and social media pixels, which may collect data about your visits. We require those third parties to comply with data protection laws and limit processing to permitted purposes.

6. Data retention (How long we keep your data)

We will only keep your personal data for as long as necessary for the purposes for which it was collected, and in accordance with legal, tax, or accounting requirements. Typical retention periods:

  • Order, billing, transactional data: 7 years (to comply with HMRC / accounting rules)

  • Account / customer profile data: for as long as the account is active + a further period (e.g. 2 years)

  • Marketing data: until you unsubscribe / withdraw consent

  • Communications, support queries: retained for a reasonable period (e.g. 2–3 years)

  • Analytics / usage data: aggregated and anonymised, or retained in individual form only for a limited period (e.g. 12–24 months)

After expiration, your data will be securely deleted or anonymised.

7. Data security & protection

We use appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised access or disclosure. These may include:

  • Encryption (SSL/TLS) in transit

  • Secure servers, firewalls, access controls

  • Physical, technical, and administrative safeguards

  • Regular security reviews, access audits

  • Staff training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to apply best practices.

8. Your rights

Under UK GDPR, you have the following rights (subject to certain conditions and exceptions):

  1. Right of access – you may request a copy of the personal data we hold about you

  2. Right to rectification – you can ask us to correct inaccurate or incomplete data

  3. Right to erasure (“right to be forgotten”) – in certain circumstances you may request we delete your data

  4. Right to restrict processing – ask us to limit how we process your data

  5. Right to object – object to processing in particular cases (e.g. direct marketing, legitimate interests)

  6. Right to data portability – in certain cases, receive your data in a structured, machine-readable format

  7. Right to withdraw consent – where processing is based on consent, you may withdraw it

  8. Rights in relation to automated decision-making / profiling – where applicable

To exercise any of these rights, contact us using the contact details above. We will respond within one month (or longer if legally permitted, with notification).

If you are unhappy with how we process your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. Children & minors

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete it as soon as practicable.

10. Changes to this Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top and notify you (e.g. via email or a prominent notice on the Site) if required. We encourage you to review this page periodically for changes.

11. Contact & links

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Angel Mobility Ltd
Email: hello@angelmobility.co.uk
Telephone: 01268 545286
Address: Southfield Business Park, 5 Christy Court, Christy Close, Laindon, Essex, SS15 6TL

If you wish to learn more about your rights under data protection law, or to lodge a complaint, you may contact the UK Information Commissioner’s Office: https://ico.org.uk

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